FREE SHIPPING ON ALL ORDERS $100+ WITHIN THE U.S. FREE SHIPPING ON ALL ORDERS $100+ WITHIN THE U.S.
Contact
hello@sterlingharper.com

Shipping & Returns

Forms of Payment

We accept Visa, Mastercard, American Express, Discover, Shop Pay, PayPal, Amazon Pay and Google Pay.

Shipping

Items ship within 1 to 3 business days. At that time, you will receive a shipping confirmation by email with a tracking link. All items ship from our warehouse in Florida and transit time typically takes 1 to 10 business days within the US. If you need your order faster, please contact us at hello@sterlingharper.com before placing your order, and we will do our best to accommodate you.

We charge a flat fee of $9 for shipping within the US. Orders over $100 ship free within the US! A mandatory sales tax will be charged for all orders shipping to a location within New York state and Florida.

Located Outside The Continental US?

We do ship to Hawaii, Alaska, US territories, and most countries internationally. We charge a flat fee of $25 for all international orders and $15 for notebooks. International orders over $250 ship free. All international sales are final.

Any import fees, taxes, VAT or any other fees should your package be processed by customs will be the responsibility of the customer.

Return Policy

DAMAGES
Upon receipt, please inspect your purchase and notify us within 7 days of receipt of any damages. We do our best to make sure items are packed securely but things do break occasionally. In the unfortunate event your item is damaged, we will gladly replace it. Just send an email to hello@sterlingharper.com with your order number and a picture of the damage. In the event your item is no longer available, we will either refund you or send you a new one when it is back in stock.

RETURNS
We hope you love your products, but on the off chance you are not 100% satisfied we will happily accept returns within 14 days from when you received them. Any items returned 14 to 60 days after receipt will receive store credit. Apologies, but we cannot accept returns for items past 60 days of receipt. All discounted items are final sale and cannot be exchanged or returned for store credit.

Returned goods must be delivered to Sterling Harper unused, in original packaging, and in the condition they were received; or they may not be eligible for refund and be subject to a restocking fee of up to $50.

Shipping costs are non-refundable and return shipping fees are the sole responsibility of the customer. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

Return items to Sterling Harper at:
2846 Sydney St.
Jacksonville, FL 32205

Please also include your name and order number with the return so we know who to credit.

Contact us at hello@sterlingharper.com with questions or concerns.

Personal Information & Security

We encourage you to read our full privacy policy and terms of use here.

Sterling Harper is a secure website hosted by Shopify Inc. Your data is stored through Shopify’s data storage, databases and the general Shopify application on a secure server behind a firewall. For more information, you may also want to read Shopify’s Terms of Service or Privacy Policy.

Other

If you are an artist or designer with a product you think would be a great addition to Sterling Harper, we would love to hear from you! Please email all product pitches to lindsay@sterlingharper.com.

Want to use our product images on your blog or social media? Go for it! We genuinely appreciate you spreading the love. All we ask is for a clear and obvious credit back to our site, as well as links back to the page where the materials, designs, images, text, quote, or post is located when it is appropriate to do so. However, you may never claim any of our intellectual property as your own or your unique creation, even with attribution. Because that just wouldn’t be cool.